Case file 04 Enterprise SaaS Healthcare operations

Admin Dashboard

Turning scattered healthcare operations into one command center.

This dashboard helped admins manage customers, hospitals, internal teams, and patient assignment workflows from one place. The work focused on reducing tool switching, making operational status visible, and giving teams faster ways to act on routine admin tasks.

Read case study View screens

Admin dashboard interface collage showing login, dashboard, hospital details, and internal team screens — Core admin screens for login, operating dashboard, hospital details, and internal team management.

Problem

Admin work was split across too many surfaces.

Admins were coordinating patient assignments, customer updates, hospital details, team access, and operational status across spreadsheets, Salesforce, internal databases, calendars, and email. A single assignment could require multiple checks before the right person could act.

The product needed to become a single source of truth for customer, hospital, and team data while still being fast enough for daily operational use.

Manual team coordination Assigning cases to doctors required checking multiple calendars and manually updating task lists.

Data scattered across 5+ tools Admins toggled between Excel, Salesforce, internal databases, and email to complete one patient assignment.

No performance visibility Stakeholders had limited access to operational metrics, making resource planning reactive.

Product direction

A dashboard built around operational action.

The design organized admin work into clear zones: dashboard, organization, internal team, customers, devices, and audit logs. Each area exposed the right summary first, with deeper details and contextual actions available when needed.

Progressive disclosure

Dashboard cards summarized key states first, while detailed tables and forms stayed one click deeper.

Status-driven clarity

Consistent color coding helped admins scan active, inactive, paused, linked, and unlinked states quickly.

Contextual actions

Each category exposed actions near the object being managed, reducing hunting and repeated navigation.

Information architecture

One admin model for people, places, and work.

The system map separated the product into operational objects: hospitals, clinics, doctors, internal team members, customers, and dashboard status. This reduced ambiguity around where information should live and which team owns each update.

Admin dashboard information architecture flow — Information architecture connecting dashboard, organization, internal team, and customer data.

Success metrics

Designed around measurable admin load reduction.

Routine admin task reduction50%

Patient assignment workflow0 clicks

Daily tool switches reduced74%

New admin onboarding3 days

Task completion rate94%

Impact

From manual coordination to faster operational flow.

The final experience reduced admin overload, cut repeated tool switching, and gave new admins a clearer operating model. The work was delivered as a solo designer in collaboration with two engineers and one product manager.

Before and after metrics table for the admin dashboard

Interface

The screens make daily operations scannable.

The interface uses a restrained, light enterprise system with clear navigation, dense data surfaces, status chips, and forms that keep hospitals, customers, and internal teams connected.

Healthcare admin dashboard showing operational metrics, active sessions, customer status, and sample collection activity — 01Operational overview

Hospital details form for managing organization information and points of contact — 02Hospital detail management

Internal team administration table with role counts, access levels, assignments, and status controls — 03Internal team administration

Secure healthcare admin login interface with email, password, and account recovery controls — 04Secure admin access

My role

Solo designer across strategy, IA, UX, and UI.

Product strategyTranslated operational pain into measurable product goals and admin workflow priorities.
Information architectureMapped dashboard, organization, internal team, customer, device, and audit-log areas.
UX designDesigned assignment flows, detail pages, management tables, forms, and status handling.
Visual designCreated a light enterprise UI system for dense healthcare operations without losing scanability.
CollaborationWorked with two engineers and one product manager to shape implementation-ready screens.